Shipping policy

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Timeframes 

We ship worldwide. Once dispatched, delivery typically takes 7–30 business days depending on your location and local postal service. Please note that international shipments may be subject to customs clearance, which can occasionally cause additional delays beyond our control.

Shipping Costs 

Shipping costs are calculated at checkout based on your delivery address and order weight.

Tracking 

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Customs & Duties 

For international orders outside the EU, customers are responsible for any customs duties, taxes, or import fees charged by their country.

Lost or Delayed Packages 

If your order hasn't arrived within the estimated timeframe, please contact us at support@shopkengis.com and we'll do our best to resolve the issue promptly.